Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.

Kansom Australia are determined to provide our customers with only the pure and best Abalone – wild, natural and with minimal processing aids or chemicals. We aim to present you with only the very best and highest quality products, allowing you to share in this unique dining experience.

Refund & Returns

If you are not satisfied with your purchase and would like to return it, or if you have received an incorrect or faulty product, you have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must:

be unopened and in the same condition that you received it
be in the original packaging
be accompanied with the receipt or proof of purchase
item must not be listed in as “Products Ineligible from Refund”

When we receive the return goods, we will inform you that we have received and will inspect the products. You will be immediately notified of the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to the original method of payment.

Your refund will be issued to the original payment method within 7 days, depending on your card issuer’s policies.

Please Note: We are unable to offer refunds if you have changed your mind on the product.

Products Ineligible for a Refund

We are unable to offer refunds for the following products, except in the case of a faulty or damaged product:

Hampers
Gift Cards (including eGift Cards)

Returns & Refund for General Public Wholesale

By purchasing of our products through General Public Wholesale, you agree to the General Wholesale Terms and Conditions which include:

For General Public Wholesale, the order cannot be altered or cancelled once payment has been received.
Refunds for change of mind are not accepted. We will supply refunds only in the event of faulty or damaged products.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.

As shipping costs are non-refundable, in the event you have received a faulty product or the incorrect product, we ask you to arrange postage of the faulty or incorrect product back to us, and to provide a proof of receipt for the postage. If you have opted for a replacement to be sent, we will reimburse you for the return postage costs and send out a replacement item. You will not be charged again for postage of incorrect or faulty product. If you have opted for a full refund, we will include your return postage costs in your refund amount.

Get in Touch

Have any questions, or need assistance with return an item? No problems, we are here to help. Click here to get in touch.